Now omnichannel sales are a mandatory requirement of time for any brand, manufacturer or distributor.
We see that the number of communications increases each year and even each month, and it becomes more challenging to track and integrate them. The average number of accounts in different social networks per adult Internet user is 8.4.
The buyers are becoming more demanding. They consider seamless communication in various channels, including offline, their absolute right. The ability of the brand to meet customers’ requirements and provide such communication becomes part of the unique customer experience, forming a wow effect.
The other side of omnichannel is the many sources of data generation and collection that need to be integrated into the decision-making system. The rapid collection and analytics of information are critical to the survival of brands in the competitive era of big data.
Syntes MDM omnichannel possibilities
The relevant trend in omnichannel now is the big and growing role of marketplaces. This channel is challenging for many brands and manufacturers. There are no uniform rules for all marketplaces, each of them sets its own.
Every site has its pitfalls, features and non-obvious know-how, so even a good marketing budget does not guarantee success.
Syntes has a successful experience in digital commerce and international channels management for brands, and most of this experience is working with marketplaces. So we can not only offer you our software but also develop a strategy for entering the trading floors and save you from mistakes. We will provide consulting and marketing support before and during the implementation of the project, or even take over the management of specific channels.